Refund policy

# Return & Refund Policy

**Last Updated:** July 26, 2026

Thank you for shopping with **Peblix**. We value your satisfaction and strive to provide quality products. Please read our Return & Refund Policy carefully before making a purchase.

## Returns

* Customers may request a return within **3 days** of receiving the product.
* To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.
* Products showing signs of use, damage caused by the customer, or missing original packaging are not eligible for return.

## Non-Returnable Items

The following items cannot be returned:

* Sale or clearance items (unless received damaged or defective).
* Gift cards (if applicable).
* Products damaged due to misuse or improper handling by the customer.

## Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within **48 hours** of delivery with your order number and clear photos/videos of the issue. We will arrange a replacement or refund after verification.

## Refunds

* Once the returned item is received and inspected, we will notify you of the refund status.
* Approved refunds will be processed to the original payment method within **5–7 business days**.
* Shipping charges (if any) are non-refundable unless the return is due to our error.

## Exchanges

We offer exchanges for eligible products subject to stock availability. If the requested item is unavailable, a refund or store credit may be offered.

## Return Shipping

* If the return is due to a damaged, defective, or incorrect item, Peblix will bear the return shipping cost.
* For all other eligible returns, the customer is responsible for the return shipping charges.

## Contact Us

For any return or refund queries, contact us:

**Email:** [peblixin@gmail.com](mailto:peblixin@gmail.com)

**WhatsApp:** +91 62385 38432

**Instagram:** @peblixstore.in